Returns & Refunds

Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or it isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.

Change of mind

If you've changed your mind, you can request a return within 14 days of delivery. To be eligible, the item must be unused and in its original packaging. Please contact us first. We'll send you return instructions, because returns sent without contacting us can't be processed. Return shipping costs for change-of-mind returns are paid by the customer.

Items we can't accept for change-of-mind returns

Toys that have been used or played with, for hygiene reasons
Beds or bedding that have been used or washed

Refunds

Once your return is approved, we'll refund you to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.